Last updated: April 2026

About these Terms of Use

Vhernier S.p.A. has its registered offices at Via del Lauro 7, 20121 Milan, Italy (“we”, “us” and “our”). We own and edit these Platforms (our websites and any associated mobile applications).

These terms of use (“Terms of Use”) govern your use of our websites and mobile applications (together, the “Platforms”). 

By accessing and using our Platforms you agree to these Terms of Use, so please read these Terms of Use carefully. If you do not agree to these Terms of Use, you must stop using and accessing our Platforms immediately.

Updates to these Terms of Use

We may revise these Terms of Use at any time. The latest version will always be available on our Platforms. Any changes are effective immediately upon posting. Your continued use of our Platforms following any change indicates your acceptance of our updated Terms of Use. 

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy (available on the Platforms). 

Customers purchasing products online or at a distance through our Client Relations Center or Boutiques must refer to our Conditions of Sale (available on the Platforms) which sets out purchase conditions.

Use of Materials on the Platforms

We have created various Platforms to provide information about us and our products for personal use. We have made a considerable effort to ensure that the visual representations of the products displayed on the Platforms are representative of the colour, design and style etc. of the original products: slight variations, distortions and/or differences may be apparent when compared to the original product (e.g. due to technical issues or different computer settings). Accordingly, we cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise that you visit one of our boutiques or authorised retailers prior to making a purchase.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided you do not modify or delete any copyright©, trademark™ or other proprietary notice that appears on the Platforms. Any other use is strictly prohibited. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as creations, products, images or photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) (“Materials”) is protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second-hand works based on or use any of our Materials in any way for any public or commercial purposes. Furthermore, our Materials may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use our Materials will automatically terminate and any copies made of our Materials must be destroyed immediately. Any unauthorised use of our Materials may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Your submissions and unsolicited communications

This section concerns communications sent to us. It does not concern the communication of personal information which is covered by our Privacy Policy.

Any unsolicited communication or material that you transmit to us via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, ideas, proposals for collaboration or the like will be treated as non-confidential and non-proprietary by us. You must not upload any material that acts contrary to our interests, in particular by modifying, damaging or overloading the Platforms. 

Limitation of liability of the Platforms 

We try to ensure that the information provided is accurate and complete. However, we do not warrant or represent that our Materials are accurate, error-free or reliable or that use of our Materials will not infringe rights of third parties. 

We do not warrant that the functional and/or technical aspects of the Platforms or that our Materials will be error free or that the Platforms, our Materials or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or our Materials results in the need for servicing or replacing property, material, equipment, data or other elements, we are not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you “AS IS” AND “AS AVAILABLE” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL OR NON-INFRINGEMENT. We and our suppliers make no warranties about our Materials, software, text, downloads, graphics and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages. 

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, so some of the exclusions and limitations above may not apply.

Trademark notice

In general, all trademarks, logos and service marks (collectively, the “Trademarks”) that appear on the Platforms are registered, unregistered or otherwise our protected trademarks or are licensed for use by us by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without our prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Copyright notice

All content (including our Materials) on the Platforms is either our copyright or is licensed for use by us. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links and linking

The Platforms may contain links to other platforms operated by third parties not affiliated to us. The inclusion of any link to such third-party sites does not imply endorsement by us of those sites. We have not reviewed all of the content contained in the linked sites and we are not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third-party sites, then this is at your own risk.

Termination and suspension

You agree that we may terminate or suspend your access to and use of the Platforms if we reasonably believe that you have violated or acted inconsistently with these Terms of Use or violated our rights, the rights of our affiliated companies or any third party, with or without notice to you. You agree that we may modify or discontinue providing any of the Platforms, with or without notice to you. We will not be liable to you or any third party for any modification or discontinuation. The provisions entitled “Limitation of liability” and “General provisions” will survive termination of these Terms of Use.

General provisions

Unless otherwise specified, the information and our Materials presented on the Platforms are presented solely for the purpose of promoting our products and services and, in certain cases, to present products for sale. We make no representation that our Materials are appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to our Materials may not be legal by certain persons or in certain countries. Our products are available in many parts of the world but the Platforms may identify products that are not available worldwide.

If any provision of these Terms of Use shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platforms, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings or collateral contracts of any nature, whether oral or written, in relation to such subject matter.

The waiver by us of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach. 

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute shall be adjudicated or arbitrated in accordance with these Terms of Use. Where the laws of Switzerland are different from the mandatory consumer laws in your own country, we will afford you similar protection.

Contact us

Vhernier S.p.A.

Address: Via del Lauro 7, 20121 Milan Italy

Phone number: +39 02 5412 2297

E-mail: customer.care@vhernier.com

_______________________

CONDITIONS OF SALE

HONG KONG SAR, CHINA

DISTANCE SALES FROM E-BOUTIQUE, CLIENT RELATIONS CENTER AND PAY-BY-LINK

Last updated: May 2026

About Vhernier and these Conditions of Sale

These Conditions of Sale apply to any sales of Vhernier products or services that you may order from our Selling Entity (as defined below):

1. using our website and any associated mobile or digital application that refer to these Conditions of Sale (together, the “Platforms”); 

2. by contacting our client relations center (the “Client Relations Center”); or

3. by using Pay-by-Link at an event, in our boutiques or by e-mail or telephone via our boutiques (“Remote Boutique”)

(together the “Sales Channels”). 

Sales concluded in person through physical points of sale in our retail boutiques (not using pay-by-link) and third parties (such as authorised distributors) are NOT subject to these Conditions of Sale.

The selling entity that will sell the products to you is Richemont Asia Pacific Limited with its registered address at 6/F, Jardine House, One Connaught Place, Central, Hong Kong SAR, China (the “Selling Entity”, "we", "us" and "our"). 

By placing an order, you agree to be bound by the Terms of Use and Privacy Policy which you can find on the Platforms.

You will need to read and agree to these Conditions of Sale to be able to place an order through our Sales Channels. 

Updates to these Conditions of Sale

We may change these Conditions of Sale from time to time and the latest version will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders made from that date. 

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (18); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Hong Kong SAR, China, may order products and services through the Sales Channels. 

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

The buyer who will acquire the product confirms that the funds used for the order are from legitimate sources and that neither you nor any beneficiary are on sanctions lists or residents of a sanctioned country. To comply with anti-money laundering (“AML”) laws, you may be required to provide personal information for verification purposes. It is your responsibility to provide accurate and up-to-date information. Failure to comply with any AML requirements may result in your order being rejected or us not providing future products or services to you. You consent to our collection, processing and retention of your personal information for AML compliance, in accordance with our Privacy Policy (available on the Platforms) and applicable data protection laws.

Product Availability and Quantity

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products or services that cannot be added to the shopping cart are not available for sale via the Platforms at this time. The Client Relations Center or Remote Boutique (as applicable) can provide more information about these products or services. 

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any time, without prior notice, orders exceeding a certain number of authorised products. 

Order Process

The order process of the Platforms involves adding items to a shopping cart (availability not guaranteed until order confirmation), proceeding to checkout as a guest or registered user, reviewing and confirming your order details (including delivery, personal and payment information), and finally placing the order. For guest orders, we may still create an account on our internal systems to record your purchase(s).

In the case of an order being placed through the Client Relations Center or Remote Boutique, our ambassador will guide you through the steps above and verbally ask you to confirm the details of your order.

We will refuse, cancel and terminate orders at any time if we have reasonable grounds. For example, if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (if) fraudulent activities; (ii) the import of product activities which we have not intended; or (iii) have otherwise violated these Conditions of Sale.  

Personalised Services 

Personalisation services (for example, engraving or hot stamping) may be available on a selection of products. 

We will refuse acceptance of any order for personalised products, or with a message card, that contain language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalising products is correct.

Orders for personalised products or products made to your bespoke specifications cannot be cancelled and cannot be returned to us for exchange or refund (except where defective) and are considered final upon receipt of a written Acknowledgement of Order. This does not affect your consumer rights under the law. 

Prices, Taxes and Shipping Costs

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center or Remote Boutique are in Hong Kong Dollars unless otherwise stated and include sales taxes (if any), but exclude shipping costs and other taxes unless otherwise stated. 

The final price in applicable currency and including sales or other taxes, and any shipping costs, will be displayed in your shopping cart or confirmed to you after you enter or confirm your delivery address and select your shipping options.  

We reserve the right to modify prices and delivery costs at any time without prior notice. The price of a product or service and delivery costs indicated at the time when we provide you with a Confirmation of Order & Shipment, will be honoured by us unless the product or service has been incorrectly priced in error. 

We take reasonable care that the prices of products or services and delivery costs are correct at the time when the relevant information was entered into the Platform or communicated to you via the Client Relations Center or Remote Boutique. However, despite our reasonable efforts, some of the products or services offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products or services for which you place an order or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product or services and refund you any sums you have paid. 

Please note that changes to applicable law between the date on which your order is placed and the date on which you are sent a written Confirmation of Order & Shipment may result in changes to the taxes, duties or tariffs associated with your order. If the resulting change is an increase in what you are charged, we will contact you and ask that you reconfirm your order. 

Payment

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

All payment card holders are subject to validation check and authorisation by the card issuer.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including, but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorisation and to authorise individual purchase transactions. 

Where we offer partial or full prepayment as an advance payment method to reserve or pre-order a product or service, the prepayment amount will be disclosed in writing with your order and taken immediately following the placement of your order. We will reserve your product or service for the period specified in your order, after which we reserve the right to sell the reserved product or service. Where you use a payment card or any instant or early capture payment solution offered on the Platforms as a payment method, the full amount of your purchase may be taken immediately or blocked on your payment method following the placement of your order. 

Prepayment shall not impact any of your legal rights under these Conditions of Sale. Once your order is shipped, you will be sent a Confirmation of Order and Shipment e-mail. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay. 

We may accept bank wire transfer for orders placed by telephone or as otherwise arranged directly with us, and such orders are subject to an order approval process. We do not charge a fee for bank wire transfer, however, some financial institutions may charge a fee for using a bank wire transfer. The order will not be processed until the payment has been received and confirmed by us by e-mail. Please be advised that payments by wire transfer require additional processing through our ambassador and that there might be an additional waiting period before a product or service can be released depending on the value of the product or service ordered. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Acknowledgement of Order 

Once your order is placed you will receive a written Acknowledgement of Order (confirming the details of your order, the order reference number and these Conditions of Sale). This Acknowledgement of Order is not an acceptance of your order. 

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract, except for personalized products (if available) where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract. You also will receive an invoice by e-mail or by the established means of electronic communication. If you have chosen to collect your order in a boutique, the invoice will be shared by e-mail or any other established electronic means of communication after collection.

We reserve the right not to accept your order for any reason at our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.

Shipping Policy

We only accept orders for delivery to the address in Hong Kong SAR, China. Please note that we do not ship to certain addresses, such as hotels, military, certain restricted areas, pick-up points, freight forwarders or PO boxes. Boutique pick-up may be offered, free of charge, to certain locations. We will inform you when the product is ready for pick-up at the boutique. Only the person who placed the order is authorised to collect the purchased item. To collect your order, you will be required to present a valid photo ID (passport, driving licence, or ID card) and your order collection e-mail. The name on the ID must match the name on the order. 

If you order several products, we will ship the order only once all products are available (unless we communicate to you that there will be partial shipments).

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example bespoke or personalised products.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order and payment processing.

Our designated carrier may require a signature by you, or an adult at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or an adult at the delivery address) is evidence of delivery and fulfilment of the sales contract by us and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and may request an ID check for verification purposes at the time of delivery for certain categories of products.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact us to cancel the relevant order and we will refund you any payments made for any products which you have not received as your sole remedy.  

Returns and Exchanges

This Return and Exchanges Policy details your options on how you can return your purchase, and your rights in relation to obtaining a refund or exchange.

• Return Period

We allow you or the Gift Recipient to return or exchange products purchased through the Sales Channels within 30 days following delivery subject to the terms below.

• Condition of Returned Products

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories, documents and gifts received with the corresponding purchase, if any. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. 

All returns will be subject to strict Quality Control (“QC”) by us. If the products do not meet QC standards or these Conditions of Sale, we will refuse the return, and the products will be returned to you at your cost. 

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

• Products You Cannot Return or Exchange

Orders for products that have been personalised in any way or otherwise made for you with bespoke specifications cannot be cancelled or withdrawn and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or hot-stamped. The exclusions in this paragraph do not impact on your statutory rights if the products received are faulty or damaged. 

• Return Process

You may return or exchange your product purchased through the Sales Channels at our selected boutiques within Hong Kong SAR, China. Contact our boutiques for more information and to initiate the process. In preparation and during the process you may be asked to provide information about the products for us to make a first assessment of the condition of these products.

• Refunds 

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return or exchange a product, please contact us to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by us. Initial shipping charges (if any) will be refunded, except where you had originally opted for a non-standard delivery, in which case the supplemental costs will be non-refundable. 

If you are returning a product purchased via the Sales Channels to a selected retail boutique which is in the same country as your delivery address, you will be refunded using the same means of payment as used by you when purchasing the product. As an alternative to receiving a refund, you can at your choice receive merchandise credit. Boutique merchandise credits can only be used in selected retail boutiques in the same country as your delivery address.

• Exchanges

You may return a product purchased through the Sales Channels for exchange with another product, provided that the return complies with these Conditions of Sale. In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to us for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Should a product be returned for exchange to a selected retail boutique which is in the same country as your delivery address for exchange with a less expensive product, you will be refunded the price difference using the same means of payment as used by you when purchasing the product. As an alternative to receiving a refund, you can at your choice receive merchandise credit. Boutique merchandise credits can only be used in selected retail boutiques in the same country as your delivery address.

Services/Repairs

We offer services and repairs for products purchased through the Sales Channels via our boutiques. Services or repairs requests can be initiated via our Platforms in certain countries only. 

Limited International Warranty or Guarantees 

Selected products are covered by our applicable limited international warranty or guarantee. If you wish to repair a product covered by a limited international warranty or guarantee, please refer to the applicable limited international warranty or guarantee. 

For limited international warranty or guarantee inquiries relating to a product ordered through the Sales Channels, please contact us. 

As a consumer, you may have legal rights under the applicable law governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or a limited warranty or guarantee.

Product Descriptions

We try to ensure that the information provided, including product descriptions, dimensions, and colours, is accurate and complete. However, to the extent permitted by law, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any product description and information concerning the weight of precious materials, number of stones and carats, product dimensions etc., is provided as an indication only and may vary slightly. 

Limitation of Liability 

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products or services and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred per cent (100%) of the price of the product(s) or service(s) in your order.

General Provisions

If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. 

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the product.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong SAR, China.

Without any restriction to bringing proceedings before a court, we will first make reasonable efforts with you for a period of thirty (30) days to resolve any dispute amicably.

Contact us

Vhernier Boutique Hong Kong at The Peninsula Hong Kong

Address: Shops L 5-8, G/F, The Peninsula Hong Kong, Salisbury Road, Kowloon, Hong Kong 

Tel: +852 2655 9938

Email: hongkongpeninsula@vhernier.com